FIND OUT MORE ABOUT OUR NUMATIC SERVICECARE

Keep your cleaning kit working like new
We’ll make sure your machines deliver the best cleaning results, run safely and last longer with planned servicing, fast repairs and operator training.

ServiceCare packages for every business

Whether you’ve bought one machine or a whole fleet, our ServiceCare packages take the hassle out of maintenance. Packages include scheduled servicing (two visits per year for full-service contracts), breakdown cover and access to our trained engineers all designed to reduce downtime and extend machine life.

What’s included

  • On-site survey & demo — we check the site and show you the right machine and setup.
  • Installation & operator training — machines installed correctly and staff trained to use them safely.
  • Planned servicing & breakdown support — periodic maintenance visits plus rapid repairs when needed.
  • Digital training & maintenance guides — easy reference materials and online refreshers for your team.
  • Refresher operator training — short follow-up sessions to keep staff confident and compliant.

Protect Service Package (Rapid response)

For extra peace of mind choose one of our Protect Service Packages. Our engineers aim to repair onsite to minimise downtime, and if we can’t fix your machine, we’ll provide a replacement so your operation keeps moving.

What are the packages? Protect Plus 24 Protect 48 Maintain

INSTALLATION & SET UP
Our expert team will install each FloorCare model and provide set-up training to your team on-site. They’ll also give your team the know-how on how to clean and maintain the equipment to keep it working at it’s best.

 Installation and set up included Installation and set up included Installation and set up included

OPERATOR TRAINING
We’ll provide operator training on how to achieve the best cleaning results with a face-to-face session. All the latest training and troubleshooting is also readily available using the multilingual Nu-Assist App.

 Installation and set up included Installation and set up included Installation and set up included

1ST STAGE TRIAGE
From the initial call, you’ll be in contact with a specialist FloorCare customer care agent, personally dealing with your case within 2 hours*. Many calls are resolved during initial consultation with our triage team to help get you back on track with support over the phone.

 Installation and set up included Installation and set up included Installation and set up included

SERVICE MAINTENANCE VISITS
To keep you and your team running, you’ll receive an on-site service visit twice a year from one of our engineers. The service visit will ensure optimum operation and maintenance of your equipment to provide the best cleaning results day in, day out. All service packages include an annual electrical safety test.

 Installation and set up included Installation and set up included Installation and set up included

CONSUMABLE PARTS AND FITTING
To maintain maximum performance, we’ll fit consumables during each service visit. Fitting provided upon purchase of consumables to include brushes, squeegee blades and filters.

 Installation and set up included Installation and set up included Installation and set up included

TOP UP TRAINING
We’ll keep your team up-to-date on how to achieve the best cleaning results with top up face-to-face training sessions, delivered on-site during our 2 planned Service Visits. All the latest training and troubleshooting is also readily available using the multilingual Nu-Assist App.

 Installation and set up included Installation and set up included Not included

BREAKDOWN COVER 24/48
If a problem should occur, one of our expert team members will be with you within 24/48 hours to get you up and running again. Our engineers come equipped and are ready to go, carrying the necessary equipment and spares to fix a majority of problems on-site.

 Installation and set up included Installation and set up included Not included

WEEKEND AND BANK HOLIDAY BREAKDOWNS
Breakdown on the weekend or a peak holiday day? We have you covered with our 24 hour support.

 Installation and set up included Not included Not included

YOU STAY CLEANING – PARACHUTE
In the event that we’re unable to fix your machine on site, we’ll provide you with a similar machine minimising any disruption until yours is repaired.

 Installation and set up included Not included Not included

Why regular servicing matters

  • Periodic servicing:
  • Keeps cleaning performance high and consistent.
  • Reduces the risk of costly, unexpected breakdowns.
  • Prolongs the usable life of your machines and protects your investment.

Transparent options & care charges

We offer both full-service contracts and simpler care options. For customers who prefer pay-as-you-go we list clear care charges for callouts and repairs — but full-service contracts include planned visits and breakdown cover to reduce surprise costs.

Are you ready to protect your equipment? Contact us directly by calling 01823 286827 or email us using sales@cleaningsolutionsuk.net or Download our full service care PDF.

If you have any further questions or would like any further information please get in contact with us on our contact us page.

Here at Cleaning Solutions UK our aim is simple and that is to provide you the customer with high quality products at a realistic price. We have a wealth of experience within the cleaning industry so just call us if you need advice. Whether you order online, by telephone or by visiting our store you will always receive our up most attention.

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